GENERAL TERMS AND CONDITIONS

PLEADE, SPLETNA TRGOVINA IN POSREDOVANJE, d.o.o., Bodrež 39, 3231 Grobelno, Republic of Slovenia, company registration number: 7103913000, represented by the Director Blaženka Bartolić, hereby adopts the following

  1. Introductory Provisions
    1. These General Terms and Conditions regulate the legal relationship between the Seller and the Buyer in connection with the Sales Contract. 
    2. These General Terms and Conditions form an integral part of the Sales Contract concluded by the Seller with a Buyer who is a Consumer. 
    3. These General Terms and Conditions do not apply to relationships between the Seller and the Buyer when the Buyer is an Economic Entity. 
    4. In the event of any inconsistency between these General Terms and Conditions and the provisions of the Sales Contract, the provisions of the Sales Contract shall prevail if it has been concluded in written form.
  2. Definitions
    1. The following terms used in these General Terms and Conditions shall have the following meanings:
  • Goods means the product which is the subject of the Sales Contract.
  • Warranty Certificate means the document containing the terms under which the Seller assumes the warranty obligation for the delivered Goods.
  • Economic Entity means a company or another legal entity performing an economic activity, as well as a sole trader.
  • Buyer means a Consumer or an Economic Entity who concludes a Sales Contract with the Seller.
  • Purchase Price means the monetary amount which the Buyer undertakes to pay to the Seller in exchange for the delivery of the Goods.
  • Business Premises means an immovable retail space where the Seller permanently carries out its activity or a movable retail space where the Seller usually carries out its activity.
  • Consumer means a natural person concluding a Sales Contract for purposes outside his or her professional or business activity.
  • Seller means the company PLEADE d.o.o., Bodrež 39, 3231 Grobelno, company registration number: 7103913000, tax number: SI 93875002.
  • Sales Contract means a verbal or written contract under which the Seller undertakes to deliver specific Goods to the Buyer so that the Buyer acquires ownership of the Goods, while the Buyer undertakes to pay the agreed Purchase Price to the Seller. These General Terms and Conditions form part of the Sales Contract.
  • General Terms and Conditions means these General Terms and Conditions.
  • Means of Distance Communication means communication tools that allow the conclusion of a contract without the simultaneous physical presence of the contracting parties.
  1. Conclusion and Content of the Sales Contract
    1. The Sales Contract shall be deemed concluded at the moment when the parties reach agreement on its essential elements, in particular the content of the ordered Goods and the Purchase Price. The Sales Contract may be concluded verbally, electronically or in writing. 
    2. The Seller shall deliver the Goods to the Buyer after full payment of the Purchase Price. If the Goods are sent by post, the Seller shall dispatch the Goods after receiving full payment of the Purchase Price. 
    3. Shipping costs shall be borne by the Buyer unless otherwise agreed in the Sales Contract. 
    4. The Seller shall deliver the Goods to the Buyer within 30 days or within another period agreed in the Sales Contract. If the Seller does not deliver the Goods within the agreed period, the Buyer shall grant the Seller an additional reasonable period for performance of the Sales Contract, which shall not be shorter than 15 days. If the Seller still fails to perform the Sales Contract within this additional period, the Buyer may withdraw from the contract. 
    5. At the same time as delivering the Goods, the Seller shall also provide the Buyer with the instructions for use and the Warranty Certificate. 
    6. If the Goods are returned to the Seller due to the Buyer’s failure to accept delivery, the Buyer shall bear all costs of the repeated delivery of the Goods. 
  2. Delivery of the Goods
    1. The Goods shall be deemed delivered to the Buyer when the Buyer receives the Goods or when control over the Goods is transferred to the Buyer. 
    2. If the Seller and the Buyer agree on delivery of the Goods to the Buyer’s home or another place, the Seller shall deliver the Goods to the Buyer in proper condition, in the agreed quantity and at the agreed time, and shall simultaneously hand over all accompanying documentation.
  3. Transfer of Risk
    1. The risk of loss or damage to the dispatched Goods shall pass to the Buyer when the Buyer physically receives the Goods or when the Goods are physically received by a third party other than the carrier who has been designated by the Buyer.
    2. If the transport has been arranged by the Buyer, the risk of loss or damage to the Goods shall pass to the Buyer at the moment when the Seller hands over the Goods to the carrier. 
  4. Purchase Price
    1. The Buyer shall pay the Purchase Price within the period specified in the Sales Contract. 
    2. In the event of delay in payment of the Purchase Price, the Buyer shall also owe the Seller statutory default interest.
  5. Payment Terms
    1. The Buyer shall settle the Purchase Price by payment to the Seller’s bank account. 
    2. The Seller shall issue the Buyer an invoice for the sold Goods. 
  6. Retention of Title 
    1. The Goods shall remain the property of the Seller until the Buyer has fully fulfilled all obligations arising from the Sales Contract, in particular payment of the Purchase Price. 
  7. Seller’s Liability for Conformity of the Goods
    1. The Seller shall be liable for the conformity of the Goods in accordance with the law governing consumer protection within a liability period of two years. In the case of the sale of used Goods, the liability period shall be one year. 
    2. In the event of non-conformity of the Goods, the Buyer shall have all rights granted under the consumer protection law, including the right to restoration of conformity, reduction of the Purchase Price or withdrawal from the contract.
  8. Warranty
    1. The Seller guarantees that in the event of malfunction of the Goods it will repair or replace the Goods free of charge. 
    2. The warranty period shall be two years from delivery of the Goods. 
    3. The warranty does not cover malfunction of the Goods resulting from:
  • mechanical damage,
  • improper or inappropriate use of the Goods,
  • use contrary to the instructions for use,
  • unauthorized repairs or interventions,
  • inadequate maintenance,
  • external influences (e.g. water, moisture, impacts).
  1. In the event of defects in the Goods, the Buyer must notify the Seller of the defect using the Seller’s contact details (point 16 of these General Terms and Conditions) and provide a precise description of the defect. 
  2. The Buyer must enable the Seller to inspect the defective Goods. 
  3. The Seller shall inform the Buyer of its decision regarding the complaint within 15 days of receiving the notification of the defect. If the defect is not disputed, the Seller shall repair or replace the Goods no later than 30 days from receipt of the notification. The period for remedying the defect or replacing the Goods may be extended depending on the nature and complexity of the defect. 
  4. If the Seller fails to remedy the defect within the period referred to above, the Buyer may request a refund of all or part of the Purchase Price. 
  5. In the event of inconsistency between these General Terms and Conditions and the provisions of the Warranty Certificate, the provisions of the Warranty Certificate shall prevail.
  6. The warranty does not affect the Buyer’s rights arising from the mandatory statutory liability of the Seller for conformity of the Goods. 
  7. The procedure for handling objections or complaints of the Buyer shall be confidential.
  1. Distance Contracts and Contracts Concluded Outside Business Premises
    1. A distance contract is a contract concluded by the Seller and the Buyer without the simultaneous physical presence of the contracting parties by using Means of Distance Communication (e.g. via a website, email, telephone or other electronic communication means), in accordance with the law governing consumer protection.
    2. A contract concluded outside Business Premises is a contract concluded by the Seller and the Buyer with the simultaneous physical presence of the contracting parties outside the Seller’s Business Premises or in other cases defined by the consumer protection law.
    3. The Buyer has the right, in accordance with consumer protection law, to withdraw from the contract within 14 days from the conclusion of the contract or from delivery of the Goods without stating any reason.
    4. To exercise the right of withdrawal, the Buyer must notify the Seller within the statutory period of the decision to withdraw from the contract by an unequivocal statement sent to the Seller’s contact details specified in these General Terms and Conditions (point 16 below). 
    5. In the event of withdrawal from the contract, the Buyer must return the Goods to the Seller no later than 14 days from the day on which the Seller was informed of the withdrawal, unless the law provides otherwise. The direct costs of returning the Goods shall be borne by the Buyer unless the Seller expressly assumes these costs or the law provides otherwise.
    6. The Seller shall reimburse the Buyer without undue delay and no later than 14 days after receiving the withdrawal notice all payments received, including delivery costs, in accordance with consumer protection law. The Seller may withhold reimbursement until the returned Goods are received or until the Buyer provides proof that the Goods have been sent back, unless the law provides otherwise.
    7. The Buyer shall be liable for any diminished value of the Goods resulting from handling the Goods in a manner other than necessary to establish the nature, characteristics and functioning of the Goods.
    8. The right of withdrawal shall not apply in cases provided by law.
  2. Protection, Processing and Use of Confidential and Personal Data
    1. The Seller undertakes to permanently protect and not disclose any data obtained from the Buyer, regardless of whether such data are marked as a trade secret or not, except for publicly available data. 
    2. The Seller undertakes to protect all personal data in accordance with personal data protection regulations. All personal data shall be used solely for the purpose of concluding, performing, modifying and terminating the Sales Contract. 
  3. Applicable Law
    1. For matters not regulated by the Sales Contract or these General Terms and Conditions, the provisions of the applicable law governing consumer protection and the law governing obligations of the Republic of Slovenia shall apply. This provision shall not affect the mandatory protection granted to the Consumer under the law of the country of the Consumer’s habitual residence. 
  4. Dispute Resolution
    1. The contracting parties shall attempt to resolve any disputes arising from the Sales Contract amicably. 
    2. If an amicable settlement is not possible, the dispute shall be resolved by the court having subject-matter jurisdiction in the area where the Buyer has permanent or temporary residence. 
  5. Amendments to these General Terms and Conditions
    1. The Seller reserves the right to amend or supplement these General Terms and Conditions in order to ensure compliance with regulations concerning consumer protection, personal data protection and other relevant regulations. Amendments and supplements shall be published on the Seller’s website.
  6. Seller’s Contact Details
    1. Seller’s contact details are:

PLEADE, SPLETNA TRGOVINA IN POSREDOVANJE, d.o.o.

Bodrež 39

3231 Grobelno

Company registration number: 7103913000

Tax number: SI 93875002

Email: pleade.doo@gmail.com

Contact person: Robert Rozman

Telephone: 00386 41 651 333

These General Terms and Conditions shall apply from [01.JANUARY 2026i].